Privacy Policy | Timewarp Delivery
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Privacy Policy

1.                   Introduction

1.1                This Privacy Policy informs you of our policies regarding the collection, use, disclosure and protection of personal data as well as the choices you have associated with that data. The Privacy Policy applies to the Service and to any other applications, services or tools where this Privacy Policy is referenced.

1.2                We use your data to provide and improve the Service. By using the Service and/or registering for an account, you agree to the collection, storage, processing and disclosure of your personal information in accordance with this policy.

1.3                Should you terminate your registration to the Service, you consent to our retention of the information already collected from you for record-keeping purposes only.

1.4                Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Use.

2.                   Definitions

2.1                “Personal information” is information that can be associated with a specific person that could be used to identify that specific person, either from the data directly or from that data combined with other information that we have access to or are likely to have access to. Personal information does not include anonymous or aggregated information that can no longer be used to identify a specific person.

2.2                “Non-personal information” is not regarded as personal information for purposes of this Privacy Policy and includes but is not limited to the following:

2.2.1                    Permanently de-identified information that cannot be traced back to and/or does not relate to you specifically. We may collect, use, share and otherwise process such information as we deem fit.

2.2.2                    Non-personal statistical information collected and compiled and otherwise processed by us. We own and retain all rights in such information.

2.2.3                    “Public information” is any information, including personal information, which you have provided voluntarily in an open, public environment or forum including but not limited to any blog, chat room, community, classifieds or social media, including personal information you publish within the Service. Because the information has been disclosed in a public forum, it is no longer confidential and does not constitute personal information subject to protection under this Privacy Policy as it is available to anyone on or off the Service and can be seen or accessed through online search engines, APIs, and offline media.

2.3                “Usage Data” is the information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device.

2.4                “Cookies” are files with small amounts of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device to collect and track information and to analyse and improve our Service.

3.                   Data Collection

3.1                We may collect several different types of information for various purposes to provide and improve our Service to you.

3.2                We may collect information you provide us:

3.2.1                    When you register for an account we may require you to provide personal information which identifies you including but not limited to:

3.2.1.1                        Name and surname;

3.2.1.2                         Email address;

3.2.1.3                        Physical addresses;

3.2.1.4                        Telephone numbers;

3.2.1.5                        Date of birth; and

3.2.1.6                        Gender.

3.2.2                    When we authenticate you or your account: We may collect and process information, as permitted by law, to verify the information that you provided to us.

3.2.3                    When you interact with your account: Such as creating or updating your profile and adding Items to alerts lists. You may also voluntarily give us personal or business information such as your age, gender, interests, favourites or any other specific information. If you upload images to the Software, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the Software can download and extract any location data from images on the Software.

3.2.4                    When you transact on our Service: Such as when you post a comment or review. We may also collect your financial information and other transaction-based content if you place an order or are otherwise required to pay fees to us.

3.2.5                    When you engage with our community: Such as when you participate in the review process, in community discussions or chats or when you submit a web form. When visitors leave comments on the Software we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

3.2.6                    When you contact us: Such as through a web form, email, chat or when we otherwise communicate with each other. We may also record our calls with you (if we have your consent to do so).

3.3                We may collect information automatically:

3.3.1                    Information from the devices you use when interacting with us or our Service: Such as your browser type, browser version, unique device identifiers, ID for advertising, unique device token and other diagnostic data.

3.3.2                    Device and connection information: Such as statistics on your page views, traffic to and from the Software, referral URL, ad data, your device’s Internet Protocol (IP) address, your browsing history and your web log information.

3.3.3                    When you access the Service by or through a mobile device: Such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

3.3.4                    When you use the WhatsApp service for your first order: We may collect your mobile number to create a profile for you in order to ensure efficiency with future orders and to improve your user experience within the Service.

3.4                We collect information using cookies, web beacons and similar technologies:

3.4.1                    To track the activity on our Service such as information about the pages you view, the links you click and other actions you take on our Service, or within our advertising or email content.

3.4.2                    You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

3.4.3                    Cookies types we use:

3.4.3.1                        Session Cookies used to operate our Service.

3.4.3.2                        Preference Cookies used to remember your preferences and various settings.

3.4.3.3                        Security Cookies used for security purposes.

3.4.4                    Examples of cookies in action:

3.4.4.1                        If you leave a comment on the Software you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

3.4.4.2                        If you have an account and you log in to the Software, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

3.4.4.3                        When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

3.5                We collect information from other sources:

3.5.1                    Information we get from third parties: Such as publicly available demographic information, publicly available contact information, as allowed by applicable national laws.

3.5.2                    Information from social media sites: When you use those sites to register, share information or connect to your account. Those sites may automatically give us access to some personal information they hold about you (e.g., content you viewed, content you liked, and information about the advertisements you were shown or clicked on, etc.). If you give us access to any account with video content, we may share your video viewing with, or collect information about your video viewing from, third-party social media sites for at least two years or until you withdraw consent. You control the personal information we have access to through your privacy settings on the social media site and the permissions you give us when you grant us access. When you grant us access to information held by social media sites you agree that we may collect, use and retain it in accordance with this Privacy Policy.

4.                   Use and Retention of Data

4.1                We use your personal information to provide, improve and personalise our Service.

4.2                Your personal information allows us to:

4.2.1                    Provide you with access to and use of our Service as well as access to your internal messages, activity history and other features we provide.

4.2.2                    Allow you to participate in interactive features of our Service when you choose to do so.

4.2.3                    Provide other services requested by you as described when we collect the information.

4.2.4                    Provide you with personalised content.

4.2.5                    Provide analysis or valuable information so that we can maintain, measure and improve our Service.

4.2.6                    Detect, prevent and address technical issues.

4.2.7                    To monitor the usage of the Service.

4.3                We may use your personal information to contact you via internal messaging, push notifications, email, telephone, text messages or postal mail:

4.3.1                    To notify you about new features or Items within or changes to our Service.

4.3.2                    To offer you discounts and special promotions and to let you know about our services.

4.3.3                    To provide customer care and support for your account such as to troubleshoot problems.

4.3.4                    To collect fees or monies owed to us.

4.3.5                    To get your opinion through surveys.

4.3.6                    For other reasons such as to enforce our Terms of Use or policies and any other agreement we may have with you.

4.4                We use your personal information to personalise the user experience, in order to:

4.4.1                    Offer you Software content including Items and services you may have preference towards.

4.4.2                    Personalise, measure and improve our advertising.

4.4.3                    Deliver targeted marketing, Service updates and promotional offers.

4.5                We use your personal information for legal compliance reasons, in order to:

4.5.1                    Enforce our Privacy Policy, our Terms of Use or other policies.

4.5.2                    Prevent, detect, mitigate and investigate fraud, security breaches, potentially prohibited or illegal activities.

4.6                Retention of personal information:

4.6.1                    If you register on the Software, we also store your personal information provided in your user profile. All Users can see, edit, or delete their personal information at any time (except they cannot change their username unless their mobile number itself has changed). Website administrators can also see and edit that information.

4.6.2                    While your account is active, we will keep your personal information as long as we need it for our operations. We may also keep personal information from closed accounts to enforce our Terms of Use, comply with national laws, stop fraud, assist with any investigation, collect fees owed, and take other actions under applicable national laws. We securely dispose of your personal information if we no longer need it.

4.6.3                    If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

5.                   Disclosure Of Data

5.1                The Service Provider shall treat your personal information as strictly confidential and undertakes never to sell or make your personal information available to any third party other than as provided for in this Privacy Policy.

5.2                We will ensure that all of our employees, partners, advertisers, sponsors, Retailers and Third-Party Service Providers (including their employees and third party service providers) with access to your personal information are bound by appropriate and legally binding confidentiality obligations in relation to such information.

5.3                Advertisers and/or sponsors, and/or Retailers

5.3.1                    We may disclose your personal information to advertisers, and/or sponsors and/or Retailer who may use it to:

5.3.1.1                        Interact directly with you via email or any other method for purposes of sending you marketing material regarding any current or new Items or services, new features, special offers or promotional Items offered by them, unless you have opted out from receiving marketing material from us.

5.3.1.2                        Liaise directly with you in the event of you submitting a claim or complaint, which requires their involvement, regarding any order you have placed.

5.4                Third-party Service Providers and Financial Institution Partners

5.4.1                    We may disclose your information to third-party service providers and financial institution partners, who may use it to:

5.4.1.1                        Assist us in providing our Service, payment processing services and customised advertising.

5.4.1.2                        Assist us with bill collection, affiliate and rewards programs and other business operations.

5.4.1.3                        Assist us with the prevention, detection, mitigation and investigation of violations of our Terms of Use, potentially illegal acts, fraud and/or security breaches.

5.4.1.4                        Assist us with checking visitor comments via automated spam detection.

5.5                Legal Requirements

5.5.1                    We may disclose your Personal information to law enforcement, government agencies or authorised third-parties:

5.5.1.1                        In response to a verified request regarding a criminal investigation, alleged or suspected illegal activity, or any other activity that may expose us, you or any of our Users to legal risk or in the good faith belief that disclosure is necessary for the assessment or collection of tax or duty, prevention or detection of crime or the capture or prosecution of offenders.

5.5.1.2                        If we deem it necessary to disclose said information in connection with an investigation of fraud, fraudulent online payment, piracy, Intellectual Property infringement or other unlawful activity.

5.5.1.3                        To enforce our Terms of Use, comply with our legal requirements, respond to claims that content violates the rights of others, or in the good faith belief that such action is needed to prevent imminent physical harm, harm to property, financial loss or to report suspected illegal activity.

5.5.2                    We may disclose your Personal information to:

5.5.2.1                        Credit bureaus or agencies as authorised by applicable national laws.

5.5.2.2                        Third parties involved in a legal proceeding if they provide us with a subpoena, court order or similar legal document.

5.6                Change of Ownership

5.6.1                    If the Service Provider were to merge with or be bought by another company, we may share information with said company in accordance with our global privacy standards. However, the new combined entity would comply with this Privacy Policy. You will receive prior notice of any changes to the processing of your personal information should your personal information be collected, used, retained or disclosed for any purposes not covered in this Privacy Policy.

6.                   Transfer Of Data

6.1                Your information, including personal information, may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

6.2                If you are located outside South Africa and choose to provide information to us, please note that we transfer the data, including personal information, to South Africa and process it there.

6.3                Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

6.4                The Service Provider will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal information will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

7.                   Security Of Data

7.1                The security of your data is of utmost importance to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we use commercially acceptable technical and administrative security measures to protect your personal information, we cannot guarantee its absolute security.

7.2                We shall promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information.

7.3                If you believe your account security has been compromised, please contact us at: help@timewarp.co.za or over WhatsApp on +27 64 462 2693.

8.                   Access to personal information

8.1                You can see, review and change your personal information by signing in to your account. Please keep your personal information updated and accurate at all times.

8.2                You may not be able to change or remove a public posting. If you request us to and based on your account activity and as required under applicable national laws, we will close your account and remove your personal information from view as soon as reasonably possible.

8.3                We will honour your right to request access to, or modification or deletion of, your personal information. However, we may have the right to withhold that access or refuse to modify or delete your personal information under applicable national laws. In such case we will provide reasons.

8.4                To contact us about access and to find out if any fees apply, please contact us at: help@timewarp.co.za or over Whatsapp on +27 64 462 2693.

9.                   What rights you have over your data

9.1                If you have an account within the Service, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

10.                Choice of Communication channels

10.1            Although you cannot opt out of receiving communications relating directly to your orders within the Service, you can opt out of receiving various other types of communications from us, including but not limited to:

10.1.1                Sporadic alerts about exclusive discounts, special offers, sales and competitions.

10.1.2                Regular newsletters to inform you about offers, hot Items and other things that may be of interest to you based on your selected interests and previous purchases.

10.1.3                Service communications concerning activity on your account such as to notify you about a voucher you have received from us, or to remind you of unordered Items in your online basket or vouchers approaching expiry which you haven’t yet redeemed.

10.2            Registered Users can update their communication preference option in their profile. You can also opt out on a specific type of communication by following the unsubscribe link at the bottom of each email.

10.3            While we do our best to act on your preference changes as soon as possible, please take note that it may take up to 15 (fifteen) business days for preference changes to take effect.

11.                Social Login

11.1            If available, you may use social login or regular sign in each time you login into your account with us:

11.1.1                If you sign into your social network account using the same email address previously used to register with us, you will access your existing account with us.

11.1.2                If you sign into your social network account using an email address that we don’t recognise, a new account will be created for you within our Service.

11.1.3                If you use regular sign in but your account does not have a password (because you registered through social login) you should follow the password reset process to assign a password.

11.2            When using social login, the “keep me signed in” policies of the social network provider apply. We do not control those policies and recommend the following for your safety:

11.2.1                When accessing our Service using a public or shared device, don’t use social login.

11.2.2                Learn about your social network provider’s sign in policies and your sign in options by visiting their site.

12.                Links To Other Sites

12.1            Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

12.2            We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

13.                Embedded content from other websites

13.1            Pages on the Software may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

13.2            These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

14.                Children’s Privacy

14.1            By using the Service you warrant that you are 18 years of age or older and of full legal capacity. If you are under the age of 18 (“Children”) or if you are not legally permitted to enter into a binding agreement, then you may use the Service only with the involvement, supervision and consent of your parent or legal guardian.

14.2            We do not knowingly collect personally identifiable information from anyone under the age of 18 without the involvement, supervision and consent of such User’s parent or legal guardian.

14.3            If you are a parent or legal guardian and you are aware that your Children has provided us with personal information, please contact us.

14.4            If we become aware that we have collected personal information from children without verification of parental consent, we take steps to gain said consent and/or remove that information from our servers.

15.                Unwanted or Threatening Emails

15.1            The abuse of our Service is not tolerated. No User has permission to add other Users to their mailing list, call or send text messages for commercial purposes, unless the Users has given their explicit consent. It is against our Terms of Use to send unwanted or threatening emails and text messages.

15.2            To report such spam or spoof emails or text messages please contact us at: help@timewarp.co.za or over WhatsApp on +27 64 462 2693.

16.                Third-Party Service Providers

16.1            We may employ third party companies and individuals to facilitate our Service (“Third-Party Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.

16.2            These Third-Party Service Providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

16.3            Analytics: We may use Third-Party Service Providers to monitor and analyse the use of our Service:

16.3.1                Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

16.3.2                For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

16.4            Marketing: We may use Third-Party Service Providers for targeted marketing of our Service:

16.4.1                Facebook Custom Audiences is an online marketing service used to deliver advertisements to Software visitors on Facebook based on their email addresses. Information associated with a User’s social media accounts, such as demographic and other information about an individual’s title, industry or organisation, may also be used to improve marking efforts if that individual connects those social media accounts to his/her profile.

16.4.2                For more information about Facebook Custom Audiences please visit the Facebook help page:  https://www.facebook.com/help/381385302004628/.

17.                Disclaimer

17.1            Although we shall do all things reasonably necessary to protect your rights of privacy, we cannot guarantee or accept liability for any damage, loss or expense, whether direct, indirect or consequential in nature, arising out of or in connection with unauthorised or unlawful disclosures of your personal information, whilst in our possession, made by third parties who are not subject to our control, unless such disclosure is as a result of our gross negligence.

17.2            The Service Provider shall not be liable for any damage, loss or expense, howsoever arising, suffered by you as a result of your disclosure of your personal information to a third party, such as an entity which operates a website or application linked to the Service or anyone other than the Service Provider since the Service Provider does not regulate or control how that third party uses your personal information. Always ensure to read the privacy policy of any third party.